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Keeping Your Existing Telephone Number (Number Porting)

 Can I Keep My Existing Phone Number?

In most cases, yes.

EveryDay VoIP allows you to transfer (or port) your existing telephone number from your current provider to our network, subject to eligibility and approval by your existing provider.

Before You Request a Port

To help ensure your number transfer is successful:

  • Do not cancel your existing service.
  • Ensure the account with your current provider remains active.
  • Make sure your account details match exactly with your current provider's records.
  • Check that there are no outstanding issues preventing the transfer.

Cancelling your service before the port is completed may result in the permanent loss of your telephone number.

What Information Will I Need?

When submitting a port request, you may be asked to provide:

  • Your current provider's name.
  • Your account number (if applicable).
  • The telephone number(s) to be transferred.
  • A recent bill from your current provider.
  • A completed Letter of Authority (LOA), if required.

Providing accurate information helps avoid delays or rejection of your request.

How Long Does Number Porting Take?

Porting times vary depending on the country, number type, and your current provider.

Our team will keep you informed throughout the process and advise you of your scheduled port date once it has been confirmed.

Will My Service Be Interrupted?

Most number transfers are completed with little or no downtime. However, brief service interruptions may occur during the transfer window.

Can EveryDay VoIP Guarantee My Number Will Transfer?

Unfortunately, no.

All port requests are subject to approval by your existing provider and the relevant telecommunications carriers. If the information provided is incorrect or does not match your current provider's records, the request may be rejected.

Need Help?

If you're considering moving your telephone numbers to EveryDay VoIP, our Sales Team will be happy to discuss your requirements and guide you through the porting process.