How to Raise a Support Ticket

 Need Technical or Billing Assistance?

The quickest way to receive support is by submitting a ticket through your EveryDay VoIP Customer Portal.

Our support team monitors tickets throughout business hours, allowing us to track your issue, provide updates, and maintain a complete history of your request.

Before Raising a Ticket

Please have the following information ready:

• Your Subscriber ID.
• The email address registered on your account.
• A clear description of the issue.
• Any error messages you have received.
• Screenshots or photographs, if applicable.
• The date and time the issue occurred.

Providing complete information helps us resolve your enquiry more quickly.

What Can I Raise a Ticket For?

You can use the Customer Portal to request assistance with:

• Technical faults.
• Billing enquiries.
• Number porting.
• Device configuration.
• Call quality issues.
• Voicemail and feature settings.
• Account changes.
• General support.

Why Can't I Get Support by Telephone?

To ensure all requests are accurately recorded and managed efficiently, most support is provided through our ticketing system.

This allows our engineers to investigate your issue, keep you informed of progress, and maintain a complete audit trail of all communications.

Sales Enquiries

If you are interested in purchasing a new service or upgrading an existing one, you can speak with our Sales Team through our website live chat or by submitting a sales enquiry online.

Response Times

Support requests are handled in the order they are received, with priority given to service-impacting incidents.

Response times may vary depending on the complexity of the issue and the level of support included with your service.

Need Immediate Assistance?

If your issue affects multiple users or your business is completely unable to make or receive calls, please clearly state this in your support ticket so our team can prioritise your request appropriately.